C/FST

Consumer/Family Satisfaction Teams (C/FST) survey Consumers and family members of Consumers to try and find out what works, doesn’t work, or needs such as support services, or even what barriers prevent Consumers from receiving treatment.  The Consumers surveyed are all volunteers, and are not forced to participate in the surveys, but are encouraged to do so, because it allows them to have a voice regarding what their needs really are in regards to Mental Health treatment and supports.

Here’s a few links to sites about C/FSTs and what they do, who they are, and in somecases, there is information on the sites that has been gathered by various C/FSTs

• Appendix L: Pennsylvania DPW Guidelines for C/FST
• Consumer Satisfaction Services
• Consumer Satisfaction Team Alliance of PA (CSTAP)
• Crawford County Consumer Satisfaction Team
• DPW: Office of Medical Assistance Programs (OMAP) Guidlines for CST and Member Satisfaction Surveys
• The Consumer Satisfaction Team, Inc. (First CST in the country)