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“Strengthening the Consumer Voice in Managed Care …”

I found an interesting article that contains a little of the history of Consumer Satisfaction Teams (CST) in Pennsylvania.  It is an older article, dated January 2002, but still offered some interesting information for those who might be interested in learning more about CST and C/FST in Pennsylvania.  It specifically talks about Philladelphia, PA and the closing of Philladelphia “Byberry” State Hospital and what the role of early CST was during that process.

Here’s the link to the article ….  http://psychservices.psychiatryonline.org/cgi/reprint/53/1/23.pdf

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